Complaints procedure

My child is having a problem with school. What should I do?

At Denewood and Unity Academies we all want happy, healthy pupils who feel safe at school and try to do their best. Collaboration between parents, staff and governors leads to a positive atmosphere in school.

Hopefully, your child is settled and happy, and is enjoying school life. However, there may be a time when your child is having a difficulty at school and you need to know what to do to help resolve the problem.


1. If you or your child has a problem concerning a school issue, first talk to your child's teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this. If the issue seems to continue, it is important that you meet again with your child's class teacher to highlight that the issue appears to be on-going.


2. If you haven't been able to resolve your concern, then please make your next appointment with the Phase Leader.


3.  If you are still unhappy about the situation ask for an appointment to see a member of the Senior Leadership Team.

4. If, after a meeting with one of our Leadership Team, you feel the matter still remains unresolved, then please make an appointment to see the Academy Principal, Mr. Matt McCluskey. We would like all concerns to be dealt with swiftly and smoothly. Sometimes it is not possible for all parental requests to be met, but with direct communication we hope to reach a positive resolution in the interests of achieving the best outcome for all concerned.

On the rare occasion that a solution proves to be particularly difficult, the Academy Principal can invite a governor to offer help and advice.

5. You can also make a formal complaint (please see our Complaints Policy on our school website). We take all matters seriously and it is important that you have thought through things carefully. You must write a formal letter of complaint to the Academy Principal, Mr. Matt McCluskey.

It is inevitable that concerns appear from time to time, however we would much like to hear from you at an early stage so that a worry can be dealt with quickly and to stop it from growing.